Create a site under BYOC Cloud

Prerequisites

Telephony Admin role with the following permissions:

  • Telephony > Plugin > All
  • Directory > Organization > Admin

When you configure a site, you must choose a Media Model setting. If you are using the BYOC Cloud or the Genesys Cloud Voice telephony connection option, you select Cloud as your media model. If you are using the BYOC Premises telephony connection option, you select Premises as your media model. For more information, see Telephony connection options overview.

Warning: You can not change the media model after you create the site.

Note: Not all locations can be used for sites. Locations do not appear unless you configure the location as available for sites. To configure availability and a default ANI for the location, complete the Make a location available for sites procedure.

Create a site

  1. Click Admin.
  2. Under Telephony, click Sites.
  3. Click Create New.
  4. Type a name in the Site Name box.
  5. From the Location list, select a location for your site.
  6. From the Time Zone list, select your time zone.
  7. Under Media Model, select Cloud.
  8. Click Create Site.

Configure a site

After you click Create Site, the Edit Site page appears. You’ll see that it contains four tabs titled General, Number Plans, Outbound Routes, and Simulate Call. You’ll continue the initial site configuration on the General tab. For details on the settings and features on the other tabs, see the Related tasks section of this article.

  1. At the top of the General tab, enter a Description.
  2. If this site is your initial site, then in the site information panel, click Make this Site my default Site.
    Note: You can only set one site as the default site. If you are creating more sites, then do not select Make this Site my default Site until you create all the sites you need.
  3. Enable Geo-Lookup TURN.
    • If you are using WebRTC, you may want to enable the Geo-Lookup TURN feature. The Geo-Lookup TURN feature optimizes the network path for WebRTC calls routed through cloud TURN services. For more information, see Use the Geo-Lookup TURN feature.
  4. Click Save Site.

Related tasks