WebRTC overview


Genesys Cloud supports the WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs right from your browser and as such there are no special hardware requirements or additional software to download or install. You simply enable the Genesys Cloud WebRTC phone and you can immediately use it to make and receive calls.

Note: The Genesys Cloud WebRTC phone only works in the desktop app or in the web app under Chrome and Firefox.