Create a site under BYOC Premises


Prerequisites

Telephony Admin role with the following permissions:

  • Telephony > Plugin > All
  • Directory > Organization > Admin

A site is a list of rules for routing calls. Objects such as phones associated with a site share the same rules. When a user makes a call from a phone, the system looks up the site and the call type in order to route the call to the best outbound phone line, or endpoint. Phones that are associated with a site are usually located in the same general area and have the same general purpose.

Note: When creating sites, each Edge that you add to a site must have a similar call capacity to ensure proper load balancing. For more information, see Concurrent call capacity for Edge models.

Create a site

  1. Click Admin.
  2. Under Telephony, click Sites.
  3. Click Create New.
  4. Type a name in the Site Name box.
  5. From the Location list, select a location for your site.
    Note: Not all locations can be used for sites. Locations do not appear unless you configure the location as available for sites. To configure availability and a default ANI for the location, complete the Make a location available for sites procedure.
  6. From the Time Zone list, select your time zone.
  7. Click Create Site.

Configure a site

After you click Create Site, the Edit Site page appears. You’ll see that it contains four tabs titled General, Number Plans, Outbound Routes, and Simulate Call. You’ll continue the initial site configuration on the General tab. For details on the settings and features on the other tabs, see the Related tasks section of this article.

  1. At the top of the General tab, enter a Description.
  2. If this site is your initial site, then in the site information panel, click Make this Site my default Site.
    Note: You can only set one site as the default site. If you are creating more sites, then do not select Make this Site my default Site.
  3. Enable Geo-Lookup TURN.
    • If you are using WebRTC, you may want to enable the Geo-Lookup TURN feature. The Geo-Lookup TURN feature optimizes the network path for WebRTC calls routed through cloud TURN services. For more information, see Use the Geo-Lookup TURN feature.
  4. Choose Phone Edge Assignments.
    • Genesys Cloud assigns phones on this site to use the Edges assigned to this site. For BYOC Premises, click Use this Site.
  5. Configure NTP Settings.
    • If you encounter difficulties with the default NTP server specified by the Edge (time.nist.gov) or traffic on port 123 is restricted, you can specify Alternate NTP servers. 

    To specify a custom NTP source:

    1. Enter an IP address or an FQDN.
    2. To specify a port number, append it with a colon (:).
    3. Click the (+) plus to add the source to the list.

    Note: If you do not specify a port, Genesys Cloud uses port 123 by default.


  6. Configure Automatic Updates.
    • By default, Genesys Cloud automatically updates to the latest version of Edge software every day from 2:00 A.M. to 5:00 A.M. However, you can configure a custom schedule for Edge updates. For more information, see Schedule Automatic Updates for the Edge software
  7. Click Save Site.

Related tasks