Supported Browsers for Genesys Messenger

Messenger, the predefined message window and launcher button for Genesys Cloud web messaging, supports the following desktop and mobile browsers. For more information, see About web messaging and Genesys Cloud system requirements.

Desktop browsers

Microsoft Edge Chromium — Current release or one version previous.
Google Chrome — Current release or one version previous.
Firefox — Current release or one version previous.
Safari — Current release.

Mobile browsers

Google Chrome on Android — Current release or one version previous.
Safari on iOS — Current release or one version previous.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.