About settings

Settings enable you to customize your Genesys Cloud experience.

User settings

View your profile, update your status and presence, share your current location, select your phone, configure audio profiles and device volumes, forward your calls, and log out. 

App settings

Change preferences for the application. Set when and how you receive notifications about chats and incoming calls. Change how chats and the chat roster appear. Change your password. Change your voicemail PIN. Change your language selection. Use desktop app keyboard shortcuts. Configure settings for video chats. 


Keep your password secure and change it often. If you forget your password or cannot log in, you can reset your password without contacting an administrator.