Get started (agents)
Complete the agent training
Check out the Introduction to PureCloud for contact center agents course.
Get started with PureCloud
Log in, complete your profile, and select a phone so others can call you and you can complete voice interactions. Change your personal settings and begin using PureCloud to collaborate with others in your organization.
Prepare for interactions
Learn about presence and status for agents, choose which queues to work, and go on queue to accept interactions.
While on queue, accept and complete interactions.
Ask a logged-in supervisor for assistance.
Gauge your performance
Gauge your historical performance in comparison to your team’s performance, view time management status metrics, and view evaluated interactions. View the performance of the queues you are a member of.
At the end of each shift, log out of PureCloud.
Watch product simulations
Watch short product simulations of agent tasks and interactions.