If you know your password, you can change it in Preferences.

Note: If you forgot your Genesys Cloud password, see Reset your password.

From the sidebar, click your profile picture to access user settings, and then click Preferences.User settings with the sidebar picture and Preferences in orange boxes

Two weeks before your password expires, Genesys Cloud sends you an email reminder to change it. To change your password, from Preferences, click Password.

  1. Complete the three fields. As you type the new password, Genesys Cloud prompts you with suggestions to meet the requirements. The default password requirements are as follows:
    • The minimum length is eight characters.
    • Passwords must contain at least one number, one special character, one uppercase letter, and one lowercase letter.
    • The maximum length for a password is 400 characters.
      Note: Your administrator can establish different minimum and maximum requirements for your organization.
  2.  After you complete the fields, click Change Password.

    NoteIf your new password doesn’t fit your organization’s minimum and maximum requirements, Genesys Cloud displays a message with suggested changes to meet the requirements.

  3. Use your new password the next time you log in to Genesys Cloud.