Change video chat settings


Configure video chat settings for camera, microphone, and video bandwidth. To access video chat settings, click the gear icon for Room settings at the bottom of the video chat window. 

Choose camera, microphone, and bandwidth settings. If you are having problems with video chat, run a diagnosis of your equipment and connection with Debugger. 

Camera setting: From the list, select the camera you want to use, or select Default

Microphone setting: From the list, select the microphone you want to use, or select Default.

Bandwidth setting: Adjust the bandwidth setting for video quality. The available options are:

  • Low Uses less bandwidth to send and receive video.
  • Medium Limits video to standard definition quality to prevent high definition streaming. 
  • HD As the default setting, sends and receives video in the highest definition your camera and network support. If Genesys Cloud detects latency in the network or computer, it automatically degrades the video quality.
Note: Video resolutions and frame rates for bandwidth settings are:
  • Low: 320 x 240 @ 15 fps
  • Medium: 640 x 480 @ 15 fps
  • HD: 1280 x 720 @ 15 fps up to 1920 x 1080 @ 30 fps (depending on camera quality)

Actual resolution and frame rate may be lower depending on the network.

Troubleshoot Video Chat: If you are having trouble using video chat, click Troubleshoot Video Chat. Genesys Cloud checks the camera, microphone, and connectivity to the Genesys Cloud service and shows any issues it finds. Click Submit Diagnostic to submit the report to Genesys Cloud Support.