Settings in the client menu

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can access the settings for various items in the client.

  1. Click Menu  > More .
  2. Click Settings.

    Note: Not all sections or options under Settings are available in all versions of the client or for all agents.

  3. To open a specific Settings section, click one of the title bars, such as Call Forwarding.

    Settings section

For more information, see Client interfaceTurn on call forwardingConfigure notifications, Configure click-to-dialConfigure on behalf of queue, and Change your WebRTC phone settings.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.