You can configure the click-to-dial, click-to-email, and click-to-sms functionality in the client to prompt you to send an interaction on behalf of a queue.
- Click Menu > More .
- Click Settings.
- Click Queue.
- In the Queue section, select or clear the Prompt for queue on click-to-dial check box.
Tip: If you want to send interactions on behalf of the same queue, then before sending your first interaction, select the Remember the last selected queue check box. For more information, see Configure on behalf of queue.