Configure on behalf of queue
You can configure the client to remember the last queue that you selected. Use this configuration when you want to place multiple interactions on behalf of the same queue.
- Click Menu > More .
- Click Settings.
- Click Queue.
- In the Queue section, select or clear the Remember the last selected queue check box.
For more information, see Make a call, Send an email, Send an SMS message, and Troubleshoot on behalf of queue issues.
For more information about the integrations, see About the PureCloud browser extensions, About PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.