Send an emoji in a message interaction
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In the Enter message window, click the emoji icon.
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At the top of the emoji menu, select a category and scroll to view different emoji in each category.
Skin tone picker: Feature coming soon
To change the skin tone of the emojis in the people tab, click the cog icon and select the skin tone you want to use.
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Select an emoji.
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To send your message with the emoji, press Enter.
Notes:
- Some emoji appear differently based on operating system and configuration. Certain emoji are not supported on all systems and may not appear as intended; for example:
- Some messaging platforms feature non-unicode images they call emoji. Genesys Cloud only supports standard, unicode-based emojis and may be unable to properly display non-standard ones.
- On some messaging platforms, sending an emoji with another emoji or with text results in the receipt of text representations instead of images.
