Send an emoji in a message interaction

  • Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 4 license
  • Web messaging: Conversation > Webmessaging > Create, View, and Accept permissions
  • Other messaging channels: Conversation > Message > Create or View and Accept permissions

  1. Under the Enter to send window, click Insert emoji .The Genesys Cloud messaging enter to send window with the emoji picker in an orange box
    The emoji picker appears.The Genesys Cloud messaging emoji picker

  2. At the top of the emoji menu, select a category and scroll to view the available emojis in each category. 

  3. (Optional) To change the skin tone of the emojis in the people tab, Settings and select the skin tone that you want to use.

  4. Select an emoji.

  5. To send your message with the emoji, click Send The Genesys Cloud send message button or press Enter.

    An example of a text conversation with the thumbs up emoji

    Notes: 
    • Some emojis appear differently based on operating system and configuration. Not all systems support all emoji, and some may not appear as meant; for example:
    • Some messaging platforms feature non-unicode images that they call emojis. Genesys Cloud only supports standard, unicode-based emojis and may be unable to display non-standard ones properly.
    • On some messaging platforms, if you send an emoji with another emoji or with text, then text representations appear instead of images.A text message that shows a failed emjoi