Respond to a chat interaction - Genesys Cloud Resource Center

Genesys encourages existing web chat customers to migrate to web messaging.

From the Conversations roster, select the chat interaction that you want to respond to.
Click the chat response field.
Type your message. Your message can include markdown for formatting text.
To send your message, press Enter.

Note: Chat interactions are not the same as Genesys Cloud chat. The following features are only available in Genesys Cloud chat:

Emojis
Editing previous messages
Quoting a previous message
Mentioning another user

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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