Respond to a chat interaction
Genesys encourages existing web chat customers to migrate to web messaging.
- From the Conversations roster, select the chat interaction that you want to respond to.
- Click the chat response field.
- Type your message. Your message can include markdown for formatting text.
- To send your message, press Enter.
Note: Chat interactions
are not the same as Genesys Cloud chat
. The following features are only available in Genesys Cloud chat:
- Editing previous messages
- Quoting a previous message
- Mentioning another user