Discard a message interaction - Genesys Cloud Resource Center

Prerequisites

Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 1 Digital Add-on II license
Web messaging: Conversation > Webmessaging > View and Accept permission
Other messaging channels: Conversation > Message > Create or View and Accept permission

Warning: This action is permanent. You cannot retrieve a discarded message.

To discard a message that your company regards as spam or undesirable, perform the following steps:

From the Active Interactions list, select the message you want to discard.
Click the End Messages.
Complete any required after contact work.

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.