Discard a message interaction

Prerequisites
  • Web messaging
    • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade I, Genesys Cloud User 1 Digital Upgrade II
    • Conversation > Webmessaging > Create permission
  • Other messaging channels
    • Genesys Cloud User 3 , Genesys Cloud 2 Digital Upgrade I, Genesys Cloud User 1 Digital Upgrade II
    • Conversation > Message > Create permission
    • Messaging > Integration > View permission (to send and receive file attachments)
    • Messaging > Supported content > View permission (to send and receive file attachments)

Warning: This action is permanent. You cannot retrieve a discarded message.

Discard a message that your company regards as spam or undesirable. 

  1. From the Active Interactions list, select the message you want to discard.
  2. Click the End Messages.The end messages icon.
  3. Complete any required after call work.