Discard a message interaction

  • Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
  • Web messaging: Conversation > Webmessaging > View permission
  • Other messaging channels: Conversation > Message > Create or View permission

    Warning: This action is permanent. You cannot retrieve a discarded message.

    Discard a message that your company regards as spam or undesirable. 

    1. From the Active Interactions list, select the message you want to discard.
    2. Click the End Messages.The end messages icon.
    3. Complete any required after contact work.