Discard a message interaction
Web messaging: Feature coming soon
- Genesys Cloud 3 license
- Genesys Cloud User default role
Warning: This action is permanent. You cannot retrieve a discarded message.
Discard a message that your company regards as spam or undesirable.
- From the Active Interactions list, select the message you want to discard.
- Click the Disconnect icon.
- Complete any required after call work.