Discard a message interaction

Prerequisites
  • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade

The following permission for web messaging:

  • Conversation > Webmessaging > View

The following permission for other messaging channels

  • Conversation > Message > Create or View

    Warning: This action is permanent. You cannot retrieve a discarded message.

    Discard a message that your company regards as spam or undesirable. 

    1. From the Active Interactions list, select the message you want to discard.
    2. Click the End Messages.The end messages icon.
    3. Complete any required after contact work.