About web chats

Overview

Learn what a web chat is and how it works in Genesys Predictive Engagement.

Web chat overview
How throttling works
Web chat lifecycle
Genesys Predictive Engagement with advanced chat routing

Create and monitor web chat offers

Learn how to create a web chat offer and monitor its performance.

Create a web chat offer
Monitor web chat performance

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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