Accept a chat

  1. Log in as an agent and go on queue. The Interactions panel opens and new chats appear in the Active Interactions list. 
  2. To begin a chat, click Answer.

Note: When an agent declines or does not answer an interaction within a certain amount of time, PureCloud places the agent into Not Responding status. While Not Responding, the agent does not receive new interactions. Declined or not answered interactions reenter the queue.