Release notes for Genesys Cloud for Microsoft Teams - Genesys Cloud Resource Center

This article describes all Genesys Cloud for Microsoft Team releases. For more information, see About Genesys Cloud for Microsoft Teams.

Coming soon!

These features are described in our documentation but are not yet generally available.

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August 10, 2022

Americas (Sao Paulo) region
Administrators can now select Sao Paulo as their Genesys Cloud environment: Change the region of your Genesys Cloud organization.

July 27, 2022

Initial release of Genesys Cloud for Microsoft Teams. Includes support for call controls, agent statuses, call attributes, click-to-dial, and after-call work of wrap-up categories.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.