Release notes for Genesys Cloud for Microsoft Teams

This article describes all Genesys Cloud for Microsoft Team releases. For more information, see About Genesys Cloud for Microsoft Teams.

Coming soon!

These features are described in our documentation but are not yet generally available.

• Auto answer enabled digital interactions

August 10, 2022

• Americas (Sao Paulo) region

  Administrators can now select Sao Paulo as their Genesys Cloud environment: Change the region of your Genesys Cloud organization.

July 27, 2022

• Initial release of Genesys Cloud for Microsoft Teams. Includes support for call controls, agent statuses, call attributes, click-to-dial, and after-call work of wrap-up categories.