This article describes all Genesys Cloud for Microsoft Team releases. For more information, see About Genesys Cloud for Microsoft Teams.

Coming soon!

These features are described in our documentation but are not yet generally available.

  • Auto answer enabled digital interactions

August 10, 2022

July 27, 2022

  • Initial release of Genesys Cloud for Microsoft Teams. Includes support for call controls, agent statuses, call attributes, click-to-dial, and after-call work of wrap-up categories.