This article describes all Genesys Cloud for Microsoft Team releases. For more information, see About Genesys Cloud for Microsoft Teams.

Coming soon!

These features are described in our documentation but are not yet generally available.

April 22, 2024

  • Headset call control buttons

    Agents can now use call control buttons on their headsets, including pick up, mute, and volume control, when they use the embedded clients: Configure headsets for embedded clients.

March 18, 2024

February 28, 2024

January 31, 2024

December 6, 2023

October 4, 2023

  • Ringtone selection for call alerts

    Agents can now select ringtones for their call alerts: Configure notifications.

June 21, 2023

August 10, 2022

July 27, 2022

  • Initial release of Genesys Cloud for Microsoft Teams. Includes support for call controls, agent statuses, call attributes, click-to-dial, and after-call work of wrap-up categories.