Open faxes from an email
- Conversation > One Number Fax > Receive permission
- Conversation > Fax > Send permission
Genesys Cloud sends you an email notification when you receive a fax directly and after you send a fax.
To see the fax:
- Open your email.
- At the bottom of the email, click VIEW MESSAGE.Note: If your organization limits PII in fax and voicemail email notifications, the VIEW MESSAGE option is unavailable.
- Open the .pdf file attached to the email message.Note: If the attachment is over 5 MB, Genesys Cloud does not attach it to the email. You can still view the fax in Genesys Cloud.