Access your voicemail
Prerequisites
The following permissions:
- Voicemail > Voicemail > Receive (to receive voicemails)
- Greetings > Greeting > Add (to add a voicemail greeting)
- Greetings > Greeting > Delete (to delete a voicemail greeting)
- Greetings > Greeting > Edit (to edit a voicemail greeting)
Note: To use your
selected phone to access your voicemail, dial *86 using the Genesys Cloud dial pad or using your phone’s touchpad. If one is available, you can also press your phone’s voicemail button. For more information, see
About the telephone user interface.
- Click Inbox .
- Click Voicemails.

Note: Your Genesys Cloud voicemail is already set up with automated messages. For more information about how to customize your voicemail experience, see
About voicemail.