The following permissions:

  • VoicemailVoicemail > Receive (to receive voicemails)
  • Greetings > Greeting > Add (to add a voicemail greeting)
  • Greetings > Greeting > Delete (to delete a voicemail greeting)
  • Greetings > Greeting > Edit (to edit a voicemail greeting)
Note: To use your selected phone to access your voicemail, dial *86 using the Genesys Cloud dial pad or using your phone’s touchpad. If one is available, you can also press your phone’s voicemail button. For more information, see About the telephone user interface.
  1. Click Inbox .
  2. Click Voicemails.The voicemail icon
Note: Your Genesys Cloud voicemail is already set up with automated messages. For more information about how to customize your voicemail experience, see About voicemail.