Access your voicemail

  • VoicemailVoicemail > Receive permission (included in the Communicate – User role
Note: To use your selected phone to access your voicemail, dial *86 using the Genesys Cloud dial pad or using your phone’s touchpad. You can also press your phone’s voicemail button if one is available. For more information, see About the telephone user interface.
  1. Click Inbox.This image shows the email inbox icon.
  2. Click Voicemails.This image shows the voicemails icon.