View faxes in the inbox

Prerequisites
  • Conversation > One Number Fax > Receive permission 
  • General> Content Management User permission

View your faxes in the inbox. You can also view received faxes in your workspace in Documents. There, you can share faxes with other users and organize them with tags, or you can delete them.

Note: Your fax number is the same as your main Genesys Cloud number that others use to call you. If you do not have a phone number set up in Genesys Cloud, contact your administrator. 

Workforce engagement for PureConnect and Genesys Engage users

This Genesys Cloud feature is not available to users from the PureConnect and Genesys Engage platforms.

Users from those platforms can supplement or replace their platform’s workforce engagement features with the robust and scalable features available in Genesys Cloud. For more information about how customers from those platforms use Genesys Cloud features, see the Genesys Cloud Workforce Engagement for PureConnect Solution Guide and the Genesys Engage cloud User Guide.

To view faxes sent to you in the inbox:

  1. Click the Inbox.Inbox icon
  2. Click Faxesfax inboxA thumbnail of each fax with the sender’s information appears for each fax. 
  3. To see a preview of the fax in a separate window or tab in your browser, select the fax. In addition to displaying the fax, selecting it changes its status to read and clears the notification. 
  4. To do more with the fax, click MoreMore Options menu
    • Mark the fax as unread or read.
    • Download the fax.
    • Share the fax.
    • Rename the fax.
    • Delete the fax.

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Fax preview