Send a fax


Prerequisites
  • Conversation > Call > Add permission (included in the Communicate – User role)
  • Conversation > Fax > Send permission
  •  A selected phone

Send files saved on your computer or stored in Documents as a fax. 


To send a fax:

  1. Click Calls.The Calls icon
  2. Click Send FaxSend fax icon
  3. Enter the fax number. 
    Tip: To share files with other users without sending a fax, use the share a file feature in Documents.
  4. Choose whether to include a cover page with your fax. If you include a cover page, you can make a note to include on the cover page. The cover page includes the date and time, the recipient’s number, your number, and any notes you made. 
  5. Click Browse Your Computer… Alternatively, click Browse PureCloud Documents… 
    Note: PureCloud supports faxing the following file types: .tiff, .pdf, .doc, .docx, and .odt. 
  6.  Select the file you want to fax.  
    Note: PureCloud currently only supports faxing one file at a time.
  7. To send the fax, click Fax.The status of your fax appears in Active Calls.Fax Status 
  8. View sent faxes in your personal workspace.


  1. Find a file in Documents
    Note: PureCloud supports faxing the following file types: .tiff, .pdf, .doc, .docx, and .odt. 
  2. For the file you want to fax, select ShareShare document
  3. From the Share drop-down menu, select Fax. Documents inserts the file into a fax in the Calls panel.
  4. Enter the fax number.
  5. Choose whether to include a cover page with your fax. If you include a cover page, you can make a note to include on the cover page. The cover page includes the date and time, the recipient's number, your number, and any notes you made. 
  6. To send the fax, select the Fax button. 
    The status of your fax appears in the Active Calls column.Fax Status
  7. View sent faxes in your personal workspace.