FAQs: Communicate for Android

What are the requirements for Communicate for Android?

To use Communicate for Android, you must have the following:

  • A WebRTC phone, assigned as your default phone

And the following permissions:

  • Conversation > Call > Add
  • Conversation > Call > Record
  • Conversation > Call Forwarding > Edit
  • Conversation > Conference > Add
  • Conversation > One Number Fax > Receive
  • Pushnotification > Registration > All
  • Voicemail > Voicemail > Receive

What is the difference between Genesys Collaborate for Android and Genesys Communicate for Android?

Collaborate is a chat application that allows you to collaborate with your business colleagues, and Communicate is a telephone application that allows you to call your colleagues, partners, and customers from virtually anywhere.

Can I receive contact center interactions with Communicate for Android?

No. Communicate for Android is a mobile app for Genesys Cloud business users.

How can I check for available updates for Communicate for Android?

To check the version of Communicate for Android that you have, do the following:

Tap Menu and select Help.

Compare the version to the one available from the Google Play Store. If an update is available, tap An upgrade is available! Download now.

What happens if I sign in to both Collaborate and Communicate and then sign out of one?

When you sign out of either Collaborate or Communicate for Android, Genesys Cloud signs you out of the other as well.

When I make an outbound call with Communicate for Android, what number does the recipient see?

The recipient sees Genesys Cloud phone number instead of the number of the device.

Can I silence the ringer for Communicate for Android?

Yes. Incoming calls for Communicate appear as notifications. To silence the ringer, consult the notification documentation for your device.

With Communicate for Android, what do I receive notifications for and how?

Communicate for Android notifies you of incoming calls.

How do I log out of Communicate for Android?

To log out of Communicate for Android, tap Menu and then Logout.