About security and compliance

Find general information about Genesys Cloud security and compliance.

• Genesys Cloud security policy
• Genesys Cloud privacy policy
• Multitenant security
• Preventing insider threats to documents
• Credit card number Luhn algorithm-based filtering
• Genesys Cloud and cookies
• Supported security standards
• Security and compliance FAQs
• Malware and antispam protection best practices

Find information about Genesys Cloud security, vulnerability actions, and blogs.

• Genesys Cloud security bulletins
• Genesys Cloud security communication

Learn how Genesys Cloud complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

• GDPR overview
• Genesys Cloud and GDPR compliance
• Genesys Cloud and CCPA compliance
• Genesys Cloud Collaborate chat data export policy
• Change the retention days for Collaborate chat messages
• Set maximum interaction data retention time
• Data retention periods by feature

Learn how Genesys Cloud complies with the Federal Risk and Authorization Management Program (FedRAMP).

• FedRAMP compliance

Learn how Genesys Cloud complies with the Health Insurance Portability and Accountability Act (HIPAA).

• HIPAA compliance
• Enable HIPAA compliance
• View your HIPAA compliance setting

Learn how Genesys Cloud complies with Hébergeur de Données de Santé (HDS).

• HDS compliance

Learn how Genesys Cloud complies with the PCI DSS (Payment Card Industry Data Security Standard) for accepting, processing, storing, or transmitting payment card information.

• PCI DSS compliance
• PCI DSS customer responsibility matrix
• Enable PCI DSS compliance
• View your PCI DSS compliance setting
• Credit card number Luhn algorithm-based filtering

Learn how Genesys Cloud complies with accessibility standards such as section 508 of the US Rehabilitation Act and Web Content Accessibility Guidelines (WCAG).

• About accessibility