The latest version of high performance hardware for large enterprises

Genesys Cloud Edge Standard v3 is the third generation of the Genesys Cloud Edge Standard. It runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.

An Edge provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

NoteEdge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
  • You can combine any of the Edge Standards: (v1, v2, and v3) with each other. 
  • You can combine any of the Edge Minis (v1 and v2) with each other.
  • You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number TH-900-PCEDGE-5140100
Platform HPE DL360 Gen 10

 Intel Xeon Silver 4000 series 

Hard Drive(s)

1TB SATA x 2

Storage Controller

HP Smart Array Controller w/2GB flash backed write cache

RAID Configuration


Concurrent Call Capacity

350 calls with Opus recording and TLS

See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (HxWxD)

4.29  x  43.46  x  74.98 cm

(1.69  x  17.11  x  29.5 inches)

Weight (approx.)

16.78 kg (36.99 lbs)

System Inlet Temperature

Standard Operating: 10° to 35°C (50° to 95°F) at sea level with an altitude derating of 1.0°C per every 305 m (1.8°F per every 1000 ft) above sea level to a maximum of 3050 m (10,000 ft), no direct sustained sunlight. Maximum rate of change is 20°C/hr (36°F/hr).

Non-Operating: -30° to 60°C (-22° to 140°F). Maximum rate of change is 20°C/hr (36°F/hr).

Relative Humidity

Operating: 8% to 90% – Relative humidity (Rh), 28°C maximum wet bulb temperature, non-condensing

Non-Operating: 5% to 95% relative humidity (Rh), 38.7°C (101.7°F) maximum wet bulb temperature, non-condensing.

Acoustic Noise

Idle: 36dBA; Operating: 45dBA

BTU Rating

572.74 BTU / hr (at 115 VAC); 571.34 BTU/hr (at 240 VAC)

Power Supply

HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply x 2

Power Requirements (Input)

100 to 120 VAC; 200 to 240 VAC
58-168 W @ 115 VAC / 59-168 W @ 240 VAC

Network Adapter

HPE Embedded Dual Port 361i Adapter

Network Interface

10Base-T/100Base-TX/1000Base-TX x4

USB Interface

1 x USB 3.0 (front)

2 x USB 3.0 (rear)

Storage Drive Bay(s)

2 x 3.5″ SATA drive bay; user-replaceable drive in case of disk failure


3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.

Copyright © 2018 Genesys. PCE REV: 060518