You can add or remove columns in the knowledge workbench V2 articles view, and you can change the order of columns. Apply column filters to customize the display to manage and search articles more efficiently and access only the information you need. Select from these columns:

  • Category
  • Labels
  • Article status
  • Visible
  • Last Modified
  • Feedback

To navigate to the knowledge workbench V2 articles view and add or remove columns, follow these steps:

  1. Click Admin. 
  2. Under Knowledge, click Articles.
  3. Open the knowledge base with the columns to modify.
  4. Click Edit Columns . The Edit Columns dialog box opens.
    • To add specific columns, enable the check box next to the column labels.
    • To remove specific columns, disable the check box next to the column labels.
    • To return to the default column display, click Reset columns.
    • To search for a specific column, enter the column name in the Search column box.
    • To change the order of the columns, next to the column label, click Move and drag the column to the appropriate location.
  5. Click Save.