You can organize your knowledge base articles with categories. For more information, see Understand knowledge base categories and labels.

Add a category

To add a category for your knowledge articles, follow these steps:

  1. Click Admin
  2. Under Knowledge, click Categories & Labels.
  3. Under Category Name, give the new category a meaningful name.
  4. (Optional) To nest the new category under a parent category, click the Nest category under list and select the parent.
  5. Click Create Category.

Click the image to enlarge.

Add categories to a knowledge base