You can tag content in your knowledge base articles with labels. For more information, see Understand knowledge base V2 categories and labels.

Add a label

To add a label for your knowledge articles, follow these steps:

  1. Click Admin
  2. Under Knowledge, click Categories & Labels.
  3. Click the Labels tab.
  4. Under Label name, type a meaningful name for the label.
  5. Click the Label color list and select the appropriate color for the label.
  6. Click Create label.
  7. Repeat steps 4–6 for each additional label that you want to add. 

Click the image to enlarge.

Add labels to a knowledge base