Format a knowledge base V2 question and answer article
Feature coming soon
To format the content in a knowledge base article, follow these steps:
- Click Admin.
- Under Knowledge, click Articles.
- Create a new knowledge base or open an existing one.
- Open an existing question and answer article or create a new one.
- After you add text, select from the formatting options in the toolbar:
- Bold
- Italic
- Underscore
- To create bulleted lists, select the text for which you want to create bullet points and click List .
- To upload an image to include with the answer, follow these steps:
- Click Image . The Import Image dialog box opens.
- Enter the URL that contains the image to add.
- Adjust the height and width as needed.
- (Optional) Embed a video to include with the answer.
- Click Video .
- Enter the video URL to embed into the answer.
- Do one of the following:
- To save the article and continue working, click Save.
- To save the article and close the knowledge base, click Save & Close.