Format a knowledge base V2 question and answer article

To format the content in a knowledge base article, follow these steps:

  1. Click Admin
  2. Under Knowledge, click Articles.
  3. Create a new knowledge base or open an existing one.
  4. Open an existing question and answer article or create a new one.
  5. After you add text, select from the formatting options in the toolbar:
    • Bold
    • Italic
    • Underscore
  6. To create bulleted lists, select the text for which you want to create bullet points and click List .
  7. To upload an image to include with the answer, follow these steps:
    1. Click Image . The Import Image dialog box opens.
    2. Enter the URL that contains the image to add.
    3. Adjust the height and width as needed.
  8. (Optional) Embed a video to include with the answer.
    1. Click Video .
    2. Enter the video URL to embed into the answer. 
  9. Do one of the following:
    • To save the article and continue working, click Save.
    • To save the article and close the knowledge base, click Save & Close.