Format a knowledge base V2 question and answer article

To format the content in a knowledge base article, follow these steps:

1. Click Admin. 
2. Under Knowledge, click Articles.
3. Create a new knowledge base or open an existing one.
4. Open an existing question and answer article or create a new one.
5. After you add text, select from the formatting options in the toolbar:
   • Bold
   • Italic
   • Underscore
6. To create bulleted lists, select the text for which you want to create bullet points and click List .
7. To upload an image to include with the answer, follow these steps:
   1. Click Image . The Import Image dialog box opens.
   2. Enter the URL that contains the image to add.
   3. Adjust the height and width as needed.
8. (Optional) Embed a video to include with the answer.
   1. Click Video .
   2. Enter the video URL to embed into the answer. 
9. Do one of the following:
   • To save the article and continue working, click Save.
   • To save the article and close the knowledge base, click Save & Close.