Edit a policy
- Recording > Retention Policy > Add permission
- Recording > Retention Policy > Edit permission
- Recording > Retention Policy > View permission
Edit previously-created policies. For more information about how to create a policy and the policy options, see Create a policy.
Note: Any edits you make to a policy only apply to interactions that happen after you save your changes; they do not apply retroactively.
- Click Admin.
- Under Quality, click Policies.
- To open a policy, click a policy name.
- When you finish editing, click Save.