Re-score an interaction


Prerequisites

  • Quality Administrator or Quality Evaluator role

  1. Click Performance > Overview.
  2. Click Quality Evaluator.
  3. Under Completed Interactions, click a completed interaction.
  4. At the bottom of the questionnaire, click Re-Score.
Notes:
  • When an evaluation is rescored, the new score is visible and the original score is no longer visible.
  • A quality evaluator cannot rescore an evaluation after 45 days.