Edit an evaluation form
- Quality Administrator role
Genesys Cloud stores saved and published versions of your evaluation forms. You can edit any saved evaluation form, but you cannot edit a published evaluation form. However, you can create a new evaluation form based on the last published version.
You edit a saved evaluation form or create a new evaluation form based on the last published version the same way.
- Click Admin.
- Under Quality, click Evaluation Forms.
- Click the name of an evaluation form. The saved evaluation form or a copy of the most recently published evaluation form opens in the editor. The form includes the date and time it was last modified. This information represents the forms version ID.
- To begin editing, click the form.
- When you have finished editing, click Save.
- (Optional) Click Publish. If policies use this form, then new interactions use the new published version.