Delete a division
You can delete a single division, or you can delete multiple divisions at once. You cannot delete a division that contains any configuration objects. Before you delete a division, move existing objects to other divisions.
Notes:
- When you delete a division, you can no longer access historical transactional data. This data is no longer available in historical reporting.
- You cannot delete a division if it includes a profile with any role associated to it, even if the division does not contain an existing configuration object.
- Genesys Cloud cannot restore a division that you delete.
Delete a single division
- Click Admin.
- Under People & Permissions, click Divisions.
- Search for or navigate to the division you want to delete.
- Click next to the division to remove. The Confirm Division Deletion dialog box appears.
- Click Delete Division.
Delete multiple divisions
- Click Admin.
- Under People & Permissions, click Divisions.
- Search for or navigate to the divisions you want to delete.
- Select the check box for each division you want to remove.
- Click Delete all selected. The Confirm Division Deletion dialog box appears.
- Click Delete Divisions.