Configure the Genesys Cloud Edge Standard v2


To configure the Edge, complete these procedures in the following order:

Procedure Purpose

Get your Genesys Cloud Edge Standard v2 up and running:

Edge Setup Quick Reference Guides are included in the box when we ship Edge’s to the customer. These guides provide straightforward visual instruction on how to get an Edge up and running, but are intended to be used alongside the standard, and more detailed, documentation.

Pair your Genesys Cloud Edge Standard v2 with Genesys Cloud:

If you want more detailed information on how to get an Edge up and running,  check out these articles.
Create a trunk under BYOC Premises Set up the connection to the service provider.

Set up a phone trunk:

Set up a connection for the Genesys Cloud WebRTC phones.(Not required for SIP phones)

Set up a connection for SIP phones, such as Polycom and AudioCodes. (Not required for WebRTC phones)

Configure a network interface for the Edge Join an existing trunk to an Edge network interface.
Create a site under BYOC Premises Determine how many sites you need and add them to the system.
Create an Edge group with a phone trunk Configure a collection of Edges.
Assign a site, Edge group, and external SIP trunk Associate the Edge with a site and an Edge group. Attach an External SIP trunk.
Add a new number plan (optional) Provide localized routing instructions.
Create an outbound route (optional) Modify or create outbound routes.
Configure 911 or other emergency numbers (optional) Create emergency numbers.