BYOC Cloud quick start guide

This article is designed to provide you with a walk-through of all the articles in the required order to successfully get your BYOC Cloud configuration up and running. This article assumes that you have already set up a Genesys Cloud organization and have added the BYOC Cloud product to your Genesys Cloud subscription.

Step 1: Work with your carrier

In order for BYOC Cloud to work properly with a third-party carrier, you must work closely with your carrier to ensure that everything is in place for a successful configuration. The information outlined in the Carrier requirements for BYOC Cloud article guides you through this step.

Step 2: Create a location

When configuring Genesys Cloud for use in a call center with BYOC Cloud, you must specify a physical location for your organization’s site. To learn how, see the Add Locations article.

Specifying a location in Genesys Cloud is required to activate/enable services for your organization. For example, location information is also used for emergency services in BYOC Cloud. For more information, see the Set up emergency services with BYOC article.

Step 3: Create a site and assign SIP and media resources

A site defines the telephony properties for dialing in addition to the call classification rules and outbound routing rules. You can learn more by reading the Create a site under BYOC Cloud article.

Step 4: Create SIP trunk to your carrier or PBX

A SIP trunk is the communications link that carries signals between Genesys Cloud and a carrier or a PBX. BYOC Cloud provides you with two types of trunks: BYOC Carrier and BYOC PBX. You can learn how to configure these trunks in the Create a BYOC Cloud trunk article.

Step 5: Configure an outbound route

Genesys Cloud automatically creates default outbound routes for you. However, you must assign a trunk to the outbound route. In addition, you can also create new outbound routes or modify existing ones. For more information, see the Create an outbound route article.

Step 6: Set up a number plan

Genesys Cloud provides a set of default number plans that work for most users. You can also add and modify number plans. For more information on how to to do so, see the Add a number plan article.

Step 7: Setup DID and toll-free numbers

Add a single number or a range of numbers associated with the organization’s service provider. The number must be a valid number with a valid country code and area code. For more information on how to to do so, see the Set up DID and toll-free numbers article.

Step 8: Assign DID and toll-free numbers

Assign numbers to users, groups, or phones. For more information on how to to do so, see the Assign DID and toll-free numbers article.

Step 9: Place a test call

Use the Genesys Cloud call simulator to test your connection. To learn how, see the Test destination phone numbers with the call simulator article.