Access control configuration objects
In Genesys Cloud, configuration objects are specific resources within the organization. Administrators can group and associate specific Genesys Cloud configuration objects within a division, and then using access control, selectively grant access to the objects in that division. This access includes view, add, edit, and delete.
If you have two business locations, an East Coast location in Raleigh and a West Coast location in San Francisco, associate objects specific to those locations.
- A primary queue for East Coast support, the East Coast office’s call flow menu, and East Coast-based employees can belong to the Raleigh division.
- A primary queue for West Coast support, the West Coast office’s call flow menu, and West Coast-based employees can belong to the San Francisco division.
- You can also add objects that don’t logically belong to location-based divisions to yet another division, such as Corporate or Customer Care. Here, you can add the company’s primary call flow, marketing or priority support queues, and outbound campaigns.
This table describes the current list of objects for which you can configure access control.
|Queues||View, move, edit, and delete specific queues.|
View, move, edit, and delete data for specific users and agents, including status monitoring, skills, profile, and other person details.
Note: A user as a configuration object refers to data about the user. Adding a user to a division does not give that user access to any object data or specific divisions. For more information, see Users as objects vs. users with access in Access control overview.
|Flows||View, move, edit, and delete specific flows for all flow types in Architect.|
|Outbound campaigns||View, move, edit, and delete outbound dialing campaigns.|
|Contact lists||View, move, edit, and delete outbound dialing contact lists.|
|Do Not Contact lists||View, move, edit, and delete outbound dialing Do Not Contact lists.|
|Management units||View, move, edit, and delete information in specific workforce management units.|