Access control configuration objects
In Genesys Cloud, configuration objects are specific resources within the organization. Administrators can group and associate specific Genesys Cloud configuration objects within a division, and then using access control, selectively grant access to the objects in that division. This access includes view, add, edit, and delete.
If you have two business locations, associate objects specific to those locations. For example, associate objects in an East Coast location in Raleigh and a West Coast location accordingly:
- A primary queue for East Coast support, the East Coast office’s call flow menu, and East Coast-based employees that belong to the Raleigh division.
- A primary queue for West Coast support, the West Coast office’s call flow menu, and West Coast-based employees that belong to the San Francisco division.
- You can also add objects that don’t logically belong to location-based divisions to yet another division, such as Corporate or Customer Care. Here, you can add the company’s primary call flow, marketing or priority support queues, and outbound campaigns.
This table describes the current list of objects for which you can configure access control.
|Call routing objects||View, move, edit, and delete call routing objects.|
|Coaching appointments||View, move, edit, and delete coaching appointments|
|Contact lists||View, move, edit, and delete outbound dialing contact lists.|
|Data tables||View, move, edit, and delete data tables.|
|Do Not Contact lists||View, move, edit, and delete outbound dialing Do Not Contact lists.|
|Emergencies||View, move, edit, and delete emergency schedules.|
|Flows||View, move, edit, and delete specific flows for all flow types in Architect.|
|Flow milestones||View, move, edit, and delete flow milestones.|
|Flow outcomes||View, move, edit, and delete flow outcomes.|
|Learning modules||View, move, edit, and delete learning modules.|
|Management units||View, move, edit, and delete information in specific workforce management units.|
|Message routing objects||View, move, edit, and delete message routing objects.|
|Outbound campaigns||View, move, edit, and delete outbound dialing campaigns.|
|Queues||View, move, edit, and delete specific queues.|
|Schedules||View, move, edit, and delete schedules.|
|Schedule groups||View, move, edit, and delete schedule groups.|
View, move, edit, and delete data for specific users and agents, including status monitoring, skills, profile, and other person details.
Note: A user as a configuration object refers to data about the user. Adding a user to a division does not give that user access to any object data or specific divisions. For more information, see Users as objects vs. users with access in Access control overview.