Access control configuration objects

  Division control for coaching appointments and learning modules: Feature coming soon

In Genesys Cloud, configuration objects are specific resources within the organization. Administrators can group and associate specific Genesys Cloud configuration objects within a division, and then using access control, selectively grant access to the objects in that division. This access includes view, add, edit, and delete.

If you have two business locations, associate objects specific to those locations. For example, associate objects in an East Coast location in Raleigh and a West Coast location accordingly: 

  • A primary queue for East Coast support, the East Coast office’s call flow menu, and East Coast-based employees that belong to the Raleigh division.
  • A primary queue for West Coast support, the West Coast office’s call flow menu, and West Coast-based employees that belong to the San Francisco division.
  • You can also add objects that don’t logically belong to location-based divisions to yet another division, such as Corporate or Customer Care. Here, you can add the company’s primary call flow, marketing or priority support queues, and outbound campaigns.
Note: A configuration object can only belong to one division. By default, all objects belong to the Home division. You can rename the Home division, and you can move objects into and out of it. However, you cannot delete it. You can group objects into the Home division or create new divisions in which to store them. For more information, see Divisions overview.

This table describes the current list of objects for which you can configure access control.

Configuration object Description
Call routing objects View, move, edit, and delete call routing objects.
Coaching appointments View, move, edit, and delete coaching appointments
Contact lists View, move, edit, and delete outbound dialing contact lists.
Data tables View, move, edit, and delete data tables.
Do Not Contact lists View, move, edit, and delete outbound dialing Do Not Contact lists.
Emergencies View, move, edit, and delete emergency schedules.
Flows View, move, edit, and delete specific flows for all flow types in Architect.
Flow milestones View, move, edit, and delete flow milestones.
Flow outcomes View, move, edit, and delete flow outcomes.
Learning modules View, move, edit, and delete learning modules.
Management units View, move, edit, and delete information in specific workforce management units.
Message routing objects View, move, edit, and delete message routing objects.
Outbound campaigns View, move, edit, and delete outbound dialing campaigns.
Queues View, move, edit, and delete specific queues. 
Schedules View, move, edit, and delete schedules.
Schedule groups View, move, edit, and delete schedule groups.
Scripts View, move, edit, and delete scripts.
Users

View, move, edit, and delete data for specific users and agents, including status monitoring, skills, profile, and other person details.

Note: A user as a configuration object refers to data about the user. Adding a user to a division does not give that user access to any object data or specific divisions. For more information, see Users as objects vs. users with access in Access control overview.