Products, roles, and permissions list
- Engage User and PureCloud User to User
- Engage Supervisor and PureCloud Supervisor to Supervisor
If you created your organization prior to 2020, the legacy role names may appear.
The following Genesys Cloud features currently require additional permissions settings to view:
- The agent role is required to view agent contact center features.
- The supervisor role is required to view the Queue and Agent dashboards and to view reports.
Click the tabs below to view the default roles and permissions. This list is subject to change.