Products, roles, and permissions list
- Engage User to PureCloud User
- Engage Supervisor to PureCloud Supervisor
If you created your organization prior to 2017, the legacy role names may appear.
The following PureCloud features currently require additional permissions settings to view:
- The agent role is required to view agent contact center features.
- The supervisor role is required to view the Queue and Agent dashboards and to view reports.
Click the tabs below to view the default roles and permissions. This list is subject to change.