Prerequisites

  • Telephony > Plug-in > All permission (included in the Telephony Admin role)
  • Telephony > Extensions > Add, Edit, View, and Delete permission

On the Assignments page, you can view all or search for specific extensions, and you can review assignee details.

Note: To add or delete extension numbers, or to assign an extension number to a user, see Extension Pools.

  1. Click Admin.
  2. Under Telephony, click Extensions. The Extensions Assignments tab opens.
  3. In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
  4. To view details about how the number is assigned, click the link in the Assignee column. The user's profile displays.

Column Description
Extension The extension numbers, listed in numeric order, assigned to a user. 
Filter by Extension search box Type the first few digits of the extension number that you want to find and select the appropriate match.
Type The category to which the extension number was assigned.
Assignee The user to which the extension number was assigned. Each entry is a link that displays the user’s profile.

  1. Click Admin.
  2. Under Telephony, click Extensions. The Extensions Assignments tab opens.
  3. In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
  4. To remove the extension number from the associated user, do the following:
    1. Click the link in the Assignee column.
    2. On the Person Details tab, click View Edit Mode.
    3. In Contact Information, click Edit.
    4. Under Phone, find the extension number that you want to remove and clear it from the .ext field.
    5. Click Save.

Task Description
Rearrange columns

Click any column and drag it to a new position. 
Add/Remove columns

You can customize the Assignments view by adding and removing columns. Use Choose the data to display  and select next to the columns you want to display.

Column Description
Extension Display the extension number.
Type Display the extension type.
Assignee Display the who the extension is assigned to.
Division Display the division.
ID Display the ID. This is a unique ID that a developer can use to work with the extension number in the public API.

To return the Assignments view to its default configuration, clear all the check boxes and click Save.
Set row density

You can customize the Assignments view with the row density setting. Use Choose the data to display and select one of the row density options. Comfy increases the amount of space between rows and Compact condenses the amount of space between rows.