About the topic miner

Understand how the topic miner retrieves topics and phrases from chat, call, email, and message recordings and transcripts.

• Topic miner overview
• Access the topic miner

Learn how to use the topic miner to mine topics and phrases.

• Add a new topic miner
• Mine external chat, call, email, or message transcripts with the topic miner
• Create topics from a completed miner
• Duplicate a topic miner
• Delete a topic miner

Discover programs, topics, and phrases. Learn how to work with a topic. Understand speech and text analytics.

• About programs, topics, and phrases
• Work with a topic
• About speech and text analytics
• About quality management