About the support center

The support center presents knowledge base articles to customers so that they can easily navigate the self-service experience. Customers can search within the articles, browse by categories, and initiate conversation with a chat bot or an agent.


Understand the support center

Learn about support center and the features that it provides. Understand how support center uses the knowledge workbench to create an enhanced customer experience. View the support center quick start guide.


Set up the support center

Follow the steps of the support center quick start guide and configure your support center under Messenger Configurations. Select a knowledge base and associated categories. Then, copy the support center deployment snippet to your hosting site.  


Customize the support center

You can customize and update the support center layout. Select a welcome message, also called a fallback message. You can also set display settings for header, background, and primary colors.


Navigate the support center

Continue to manage and update the support center. Select a welcome message, also called a fallback message. You can also set display settings for header, background, and primary colors.