About the support center

Feature coming soon

The support center presents knowledge base articles to the customer in a self-serving way. Customers are able to search within the articles, browse by categories and initiate conversation with a chat bot or an agent.

Understand the support center

Learn about support center and the features that it provides. Understand how support center uses the knowledge workbench to create an enhanced customer experience. View the support center quick start guide.

Set up your support center

Configure and enable the support center from Messenger Configurations and Messenger Deployments in the Admin menu. Select a knowledge base and associated categories. Then, copy the deployment ID to your hosting site.  

Use and manage your support center

Continue to manage and update the support center. Select a welcome message, a fallback message. You can also set display settings for header, background, and primary colors.