About Genesys Cloud AI
Genesys Cloud AI offerings are native, purpose-built, secure, and integrated to streamline the end-to-end customer experience. Use these tools to evaluate underlying data and create actionable insights, boost productivity, and recognize revenue opportunities. The Genesys Cloud AI data-driven technology helps predict the next best actions, match the right agents to customers, automate evaluations, and deliver valuable insights, and thus transforms the customer experience. You can leverage the Genesys Cloud AI features to address the unique needs of your employees and also adapt to demanding customer expectations.
Genesys Cloud AI subscriptions
Learn about the AI features offered with Genesys Cloud licenses, tokens-based pricing, fair use policy, and permissions.
Tokens-based Genesys Cloud AI Experience capabilities
Genesys Cloud AI Experience Orchestration is a collection of products that bring together multiple artificial intelligence (AI) disciplines in a single platform to personalize, refine, and establish advanced customer and employee experiences.
- Genesys Agent Assist
- Genesys Agent Copilot
- Genesys AI Studio
- Genesys Dialog Engine Bot Flows
- Genesys Digital Bot Flows
- Genesys Virtual Agent
- Genesys Virtual Supervisor and Copilot
- Predictive Engagement
- Predictive routing
- Social listening topics
- Speech and text analytics
- Third-party messaging integrations, including Facebook Messenger, Instagram Messaging, X Direct Messaging, and WhatsApp Messaging
License-based Genesys Cloud AI-powered capabilities
Genesys Cloud includes other AI-powered capabilities that compliment platform features, such as Genesys Cloud AI Experience Orchestration. These products do not consume Genesys Cloud AI Experience tokens.
