Display categories on the knowledge portal

Prerequisites

To display categories in the knowledge portal:

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. From the configuration list, select the configuration you wish to edit. 
  4. Click the Knowledge portal tab.
  5. Under Components > Featured categories, click the list and check the categories that you want to display on the knowledge portal. You can select up to eight categories.
    Note: The selected knowledge base must have configured categories. 
  6. (Optional) Add category images. 
  7. Select which Category Appearance you want to display on the knowledge portal. You can select Compact and Detailed view.
    Click the image to enlarge.
    Select the category display for the knowledge portal
    • The Compact view displays subcategories and article titles.
    • The Detailed view displays sidebar navigation, subcategories, and article previews.

      Note: Nested categories in the knowledge workbench appear as subcategories on the knowledge portal.
  8. Click Save.