Disable the knowledge portal functionality

Prerequisites
  • Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience license

The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > Flow > View
  • Routing > Message > Manage
  • Routing > Queue > Add, Delete, Join, and View
  • Web Deployments > Configurations > All
  • Web Deployments > Deployments > All
  • An active knowledge portal

From the Admin menu, you can disable knowledge portal functionality.

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. From the configuration list, select the knowledge portal.
  4. To disable the knowledge portal, under Knowledge portal, enable the Enable knowledge portal functionality button, which sets it to disabled status.

Enable the knowledge portal functionality