Quality Administrator dashboard
Genesys Cloud will deprecate the Overview (Evaluation) page and migrate its contents to new locations by Spring 2025. For more information, see Deprecation of the Overview (Evaluation) page on the Genesys Community.
Prerequisites
The following permissions (included in the default Quality Administrator role):
- Quality > Calibration > View
- Quality > Evaluation > Add
To view the Quality Administrator dashboard, click Performance > Overview. Then click Quality Admin. The Quality Administrator dashboard helps you monitor quality evaluation and calibration activity. You can view the following information on the dashboard:
- Agent evaluations and scores
- Quality evaluator activity
- Overall evaluation and calibration activity
Note: To update the dashboard data, refresh the page.
Selections in the dashboard
| Area | Description |
|---|---|
|
Agent Activity |
Summarizes evaluation activity by agent. |
|
Evaluation Activity |
Summarizes activity by quality evaluator. For example, 3/8 means that the evaluator has completed 3 of 8 assigned evaluations. |
|
Calibration Activity |
Summarizes the status of each calibration and the variation within scores for the interaction. You can click the form name to view the calibration. |
Note: To filter results, enter the name of an agent, evaluator, or group.
