About Analytics-as-a-Service (A3S) add-on for dashboards and reports
A3S is a comprehensive analytics solution for Genesys Cloud. The historical reporting includes a fully hosted Snowflake data warehouse of analytics data, which is updated hourly. Built as a bring-your-own BI solution, it offers 35+ dashboards and reports prebuilt in Power BI or Tableau as an accelerator for your real-time data. A3S provides an Elasticsearch end-to-end solution for real-time monitoring of GCCX with a proven ability to visualize a vast amount of live metrics, and data, as well as compile bespoke dashboards and real-time reports down to a 5-second latent refresh. Alerting capabilities, based on thresholds for KPIs, allow you to proactively stay up to date with events across your GCCX deployment.
Overview
The Genesys Cloud Analytics add-on (A3S) is a hosted solution that integrates with Genesys Cloud to provide comprehensive contact center analytics, featuring real-time and historical data warehousing, pre-built dashboard templates, and integration capabilities with various business intelligence tools like Power BI and Tableau. The solution offers enterprise-grade security, scalability for large organizations, and quick deployment within 1-2 weeks while allowing customization through expert services and direct SQL access.
Dashboards
You can visualize the performance of your contact center briefly and monitor the real-time activity of the contact center by viewing all the interactions at a glance.
Reports
Use reports to see historical and real-time metrics and data about the contact center so that you can analyze its performance.
