Prerequisites
  • Any permissions required for the particular view

Managers can activate and deactivate queues for agents who are already members of those queues. While On Queue, agents receive interactions for the activated queues to which they belong. Agents can also activate and deactivate their queues.

Note: To activate a queue for an agent, the agent must be a member of that queue. For more information about making an agent a member of a queue, see Assign queues to an agent or Edit queue membership in Manage queues. 

Managers can activate and deactivate queues for agents from the following views. For information about how to activate agents from that view, see each view’s article.