About performance tools
Performance tools allow contact center managers and supervisors to monitor the interactions, agents, queues, and other aspects of their contact centers.
Reports, views, and dashboards
Use different reports, views, and dashboards to see real-time and historical data for the contact center.
Queue and agent management tools
Activate agents in queues so that agents work the queues where you need them. Monitor agents during live interactions.
Alerts
Manage your alerts and alert rules.
