Telephony connection options overview


Genesys Cloud telephony connection options provide convenience and flexibility. Simplify your implementation by using Genesys Cloud Voice, a comprehensive contact center solution that includes telephony service provided by Genesys. For additional interoperability between Genesys Cloud and third-party devices, or to retain your existing carrier service, choose a Bring Your Own Carrier (BYOC) option.

For information on related Telephony configuration options, see About Telephony.

 Solution Description Voice provider Carrier contract required Equipment required Media processing (IVR, recording, conferencing)
Genesys Cloud Voice

100% Cloud-based solution using Genesys Telecom for phone service.

About Genesys Cloud Voice

Genesys Telecom (varies by country) No None In Cloud
BYOC Cloud 

100% Cloud-based solution where customers terminate SIP trunks from their Cloud carrier or premise equipment over the Internet into Genesys Cloud Media Tier resources in AWS.

About BYOC Cloud 

Customer-managed third-party carrier Yes None* In Cloud
BYOC Premises

Hybrid solution where customers terminate SIP trunks into premises-based Genesys Cloud Edge devices.

About BYOC Premises

Customer-managed third-party carrier Yes Genesys-provided Edge appliance On premises
Note: Genesys partner and carrier resellers may offer additional telephony options. For more detail about options in your region, please contact sales or visit our marketplace.

*In certain scenarios, customers may need an SBC for their premises equipment to communicate with Genesys Cloud Media Tier.