Telephony connection options overview
Genesys Cloud telephony connection options provide convenience and flexibility. Simplify your implementation by using Genesys Cloud Voice, a comprehensive contact center solution that includes telephony service provided by Genesys. For additional interoperability between Genesys Cloud and third-party devices, or to retain your existing carrier service, choose a Bring Your Own Carrier (BYOC) option.
For information on related Telephony configuration options, see About Telephony.
|Solution||Description||Voice provider||Carrier contract required||Equipment required||Media processing (IVR, recording, conferencing)|
|Genesys Cloud Voice||
100% Cloud-based solution using Genesys Telecom for phone service.
|Genesys Telecom (varies by country)||No||None||In Cloud|
100% Cloud-based solution where customers terminate SIP trunks from their Cloud carrier or premise equipment over the Internet into Genesys Cloud Media Tier resources in AWS.
|Customer-managed third-party carrier||Yes||None*||In Cloud|
Hybrid solution where customers terminate SIP trunks into premises-based Genesys Cloud Edge devices.
|Customer-managed third-party carrier||Yes||Genesys-provided Edge appliance||On premises|
*In certain scenarios, customers may need an SBC for their premises equipment to communicate with Genesys Cloud Media Tier.