Configure Membership Auto-Assignment

You can configure gamification to assign agents who are not members of a custom profile to the default profile automatically.

When auto assignment is on, Genesys Cloud:

  • Assigns agents who are not members of a custom profile to the default profile 
  • Moves agents who get removed from a custom profile to the default profile
  • Assigns new agents who were added to Genesys Cloud to the default profile

If auto-assignment is off, Genesys Cloud does not add or move any agents to the default profile automatically. Administrators need to manage default profile memberships manually. For more information about assigning members manually, see Manage profile memberships

To turn on auto assignment:

  1. Click Admin.
  2. Under Performance & Engagement, click Gamification Profiles.
  3. In the right corner of the screen, click the Settings icon. 

    Click the image to enlarge.

    Click the image to enlarge.

  4. In the Default Membership tab, verify that Auto Assignment is turned on.
  5. Click Save.