Add gamification user permissions

Add the following permissions to the profiles of the users that you want to use gamification.

Note: It can take up to five minutes for permission updates to make their way through Genesys Cloud and take effect.

Click the image to see an example of filtering for gamification permissions.

Gamification permissions

Supervisors

  • Gamification > leaderboard > View
  • Gamification > leaderboard > ViewAll 
    Note: This permission is division-aware.
  • Gamification > scorecard > View
  • Gamification > scorecard > ViewAll
    Note: This permission is division-aware.
  • Gamification > profile > update
  • Gamification > profile > view
  • Ui > AgentActivity > View (Optional)

Agents

  • Ui > AgentActivity > View 
  • Gamification > leaderboard > View
  • Gamification > scorecard > View
  • Workforce Management > Agent Schedule > View (Necessary for punctuality and mini schedule)
  • Coaching > Appointment > Participate (Necessary for coaching widget)
  • Learning > Assignment > View (Necessary for learning modules)
  • Quality > Evaluation > Edit Agent Sign-off (Necessary for evaluation widgets) 

    For more information about these permissions, see Work with roles and permissions.