Prerequisites
  • Telephony > Plugin > All permission

You can configure the Spectralink wireless phone to work in Genesys Cloud by creating a base settings profile. This profile contains a group of settings found on the Base Phone and Base Line Appearance tabs that define how a Spectralink wireless phone is to operate in Genesys Cloud. Once you create a base settings configuration, you can save it with the default settings or you can customize the settings.

  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Click the Base Settings tab.
  4. Click Add Base Settings. 

Base Phone tab

Configure settings on the Base Phone tab.

  1. Type a name in the Base Settings Name box.
  2. From the Phone Make and Model list, select Spectralink wireless.
  3. Leave Standalone Features set to Off unless you are creating a base settings configuration for conference room phones. See Enable standalone features.
  4. Choose one of the following steps:
  • To use the default base phone settings, click Save Base Settings and proceed to the Configure the base line appearance section of this article.
  • To customize the base settings, proceed to the Customize the base settings section of this article.

Customize the base settings

In the Phone Configuration section of the Base Phone tab, there are six expandable sections: General, Media, Network, Interface, Diagnostic, and Custom that allow you to change the base settings for the Spectralink wireless phone.

To customize the base settings:

  1. Select the appropriate settings from each expandable section.

Setting Description
Dynamic Reload

Enabled (Default): allows the dynamic reloading of the phone configuration.

Disabled: Do not allow dynamic reloading.
Persist User Settings

Enabled (Default): Persist those users settings that are configured via a web-based interface or from the Telephone User Interface/LCD on the phone.

Disabled: Do not persist user settings.

Web/TUI Authentication

 Set up an administrative password for configuring the phone from a web-based interface or from the Telephone User Interface/LCD on the phone. By default the password is masked, but you can select the Show Password check box to see the password in plain-text.
Time Settings  
GMT Offset Use this field to set the number of hours to offset the time of the phone from GMT.
SNTP Server Sets the name of the Simple Network Time Protocol (SNTP) server from which the phone obtains the current time.
Daylight Saving Time

Enabled (Default): Allows Daylight Savings Time (DST) to display on the phone. Use the Start and End fields (Week, Day, Month, and Time) to specify the period that DST is in effect. 

Disabled: Do not display DST on the phone.

Setting Description
DSCP

Use the list to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for RTP packets.

The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every RTP packet. The range of values available is 00 (0,000000) through 3F (63, 111111). 
RTP Audio Port Start Range  Defines the UDP port of the remote computer where the system sends the recorded packets. The valid range is 1024–65,535. The default port is 4000.
Preferred Codec List Use the list to select and build a list of preferred media codecs in mime format. Use the arrows next to the codec name to change the order in which the codecs in the list are used.
DTMF Settings  
DTMF Payload

Specify the payload type value to use when the DTMF Method type is set to RTP Events. Valid range is 96–127.

Valid only when DTMF Method value is set to RTP Events. The default value is 101.
DTMF Method

Use the list to select the method to use to transmit dual-tone multifrequency (DTMF) signaling.

Select RTP Events to enable out-of-band processing of events from the RTP stream (RFC 4733).

Select In-band Audio for the processing, detection, and synthesis from the audio codec stream.

The default value is RTP Events.

Setting Description
Provisioning Use the Provision list to select the source that the phone uses to obtain the provision configuration data.
Provision Source Use the Provision Source list to select the source that the phone uses to obtain the provision configuration data.
From Edges within the Site Configure the phone to obtain provision configuration data from an Edge on your site.
From a third party URI Configure the phone to obtain provision configuration data from a third-party URI.
Provisioning Third Party URI

When you select From a third party URI in the Provision list, this box is enabled.

Enter the URI to the third-party resource that the phone uses to obtain provision configuration data.
TLS Authority ID

Specify the trusted certificate authority to validate connections when using TLS.
Signaling
DSCP

Use the list to choose the Differentiated Services Code Point (DSCP) value of Quality of Service (QoS) for SIP packets.

The system places this value in the upper 6 bits of the TOS (Type Of Service) field. The TOS field is in the IP header of every SIP packet. The range of values available is 00 (0,000000) through 3F (63, 111111).
TCP Keep-Alive Messages

Use this setting to configure the sending of keepalive messages between the Edge/Genesys Cloud and the phone. Keepalive messages are probe packets that contain no data but have the ACK flag turned on; forcing the phone to respond.

Disabled (default): Disables the sending of keepalive messages.
Enabled: Periodically send the phone keepalive messages.

When you enable the TCP Keep-Alive Messages, set the number of seconds in the Every box to specify how often you want the Edge/Genesys Cloud to send keepalive messages. The default is every 30 seconds. The valid range is 10–7,200.

Note: Setting a keep-alive timer generates extra network traffic.

Setting Description
Message Waiting Indicator

Use this setting to configure the Message Waiting Indicator (MWI), the light that blinks to indicate that the user has a new voicemail.

To enable the feature, select the Message Waiting Indicator (MWI) check box.

For more information, see Configure the Message Waiting Indicator setting.
DND Sync

Disabled (default): Disables Do Not Disturb (DND) synchronization between Edge and the phone.

Enabled: Enables DND synchronization between Edge and the phone.

Setting Description

Trace Levels

Severity level settings for each option are as follows:

  • Fatal error: The tracing shows those errors that immediately cause the system to crash.
  • Major error: The tracing shows those errors that will eventually incapacitate the system.
  • Minor error: The tracing shows only those errors from which the system recovers gracefully.
  • Low detail class event: The tracing includes the lowest amount detail about the class of event that you selected.
  • Moderate detail class event: The tracing includes a medium amount of detail about the class of event that you selected.
  • High detail class event: The tracing includes significant detail about the class of event that you selected.
  • Debug: The highest level of tracing available.
Application Sets the tracing level for the Application syslog topic.
Configuration Sets the tracing level for the Configuration syslog topic.
Micro Browser Sets the tracing level for the Micro Browser syslog topic.
Copy Sets the tracing level for the Copy syslog topic.
Curl Sets the tracing level for the CURL syslog topic.
Key Sets the tracing level for the Key syslog topic.
SIP Sets the tracing level for the SIP syslog topic.
Support Objects Sets the tracing level for the Support Objects syslog topic.
TLS Sets the tracing level for the TLS syslog topic.
Wapp Mgr Sets the tracing level for the Wapp Mgr syslog topic.

The Custom option is designed to allow Genesys Cloud Customer Care personnel to alter a phone configuration for troubleshooting or special circumstances. Only enter custom property settings as directed by Genesys Cloud Customer Care.

Setting Description
Property Name The name to assign to the custom property.
Data Type  The data type for the custom property.
Value The value to assign the custom property.

  1. To use your custom base settings, click Save Base Settings and proceed to the Configure the base line appearance section of this article.

Configure the base line appearance

  1. Click the Base Line Appearance tab.
  2. Type a name in the Key Label box.
  3. Choose one of the following steps:
    • To use the default base line appearance settings, click Save Base Settings. You can now Create a Spectralink wireless phone.
    • To customize the base line appearance settings, proceed to the Customize the base line appearance section of this article.

Customize the base line appearance

In the Configuration setion of the Base Line Appearance tab, three expandable sections appear: General, Signaling, and Interface. Each expandable section contains controls that customize the settings for the PureCloud Softphone. 

To customize the base line appearance settings:

  1. Select the appropriate settings from each expandable section.

Setting Description
Calls Per Line The number of calls that this line can handle.
Persistent Connection Settings

When the persistent connection feature is disabled, Genesys Cloud must create a connection for every call.

When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. More specifically, calls that come in while the connection is still active are immediately alerted via the UI or are auto answered if the Auto Answer feature is configured for the user.
Enable Persistent Connection

Disabled (Default): Do not use persistent connection feature.

Enabled: Turn on persistent connection feature.
Persistent Connection Timeout Sets the amount of time, in seconds, that the open connection can remain idle before Genesys Cloud automatically closes it.

Setting Description
Protocol Use the list to select the SIP protocol the phone uses to register: UDP, TCP, or TLS. The default is UDP.
Listen Port  Defines the local SIP listen port for SIP messages. The listening ports are the network ports on which the station expects to receive messages from SIP peers. While you can enter a custom port number, each protocol has a default listen port.
Registration period The periodic delay (in seconds) between sending a SIP REGISTER).
Max Bindings Specifies the maximum number of bindings.
Proxy Keep Alive Timer Defines the proxy keep alive time interval (in seconds) between keep alive messages.
SIP Servers or Proxies

The SIP Servers or Proxies setting is not configurable for the first line appearance to ensure that Genesys Cloud sends all outbound requests to the Edge. More specifically, this default configuration for the first line appearance ensures that the phone uses the Edge for the default call control.

As long as you did not enable the Span appearance to remaining keys setting, you can choose to define where Genesys Cloud sends outbound requests for the remaining Line Keys. You can choose the Edge or specify custom SIP server or proxy server addresses and ports.
Use Edge Send all outbound requests to the Edge.
Use the following Use the Hostname or IP Address and Port fields to construct a prioritized list of SIP servers or proxy servers to use to process outbound requests. Use the + to add the server to the list. Use the arrows next to the address name to change the order in which the servers in the list are used.
Digest Authentication When outbound requests are challenged with digest authentication, use the following credentials:
User Name The user name pushed down to the phone that changes the password on the administrative account for the physical phone menus.
Password The password pushed down to the phone that changes the password on the administrative account for the physical phone menus. By default the password is masked, but you can select the Show Password check box to see the password in plain-text.

Setting Description
Auto-Conference Settings When this setting is enabled, and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call. An announcement of the new call is played to the existing call before the conference is established.
Enable Auto-Conference

Off (Default): Do not use auto-conference settings.

On: Use the following fields to specify the auto-conference settings.
Auto-Conference PIN Required number to join a conference.
Language Speech language selected to use for the conference voice menu.

  1. To use your custom base line appearance settings, click Save Base Settings.
  2. Once you have created base line settings for the Spectralink, you can Create a Spectralink wireless phone.